Refund policy

Last updated: November 11, 2026

Thank you for shopping with Cozy Paw Supply. If you are not happy with your order, please read this policy and contact us — we will help you.

30-day returns

You can contact us within 30 days of receiving your order to request a return or refund.

Returns and refunds are available for items that arrive damaged, defective, or wrong. Please contact us first before returning anything — do not send an item back without contacting us, so we can confirm the return and give you the correct return instructions.

How to start a return

Email us at jhonayke.ortiz200@gmail.com with your order number, the item you would like to return, and a short description (and a photo, if the item is damaged or defective). We will reply within 1-2 business days with the next steps.

Condition of returned items

Where a return is accepted, please return the item in the same condition you received it — unused, with tags, and in its original packaging where possible.

Refunds

Once we receive and inspect your returned item, we will process your refund to your original payment method. Please allow your bank or payment provider time to post the refund after we issue it.